Terms of Sale

Thanks for considering buying from us, please read our terms of supply to make sure you are happy before going ahead. We have supplied many thousands of bales over the years with a very high satisfaction rate.

This is nice quality hay, As it’s a natural product it’s probably going to vary a little in texture, colour and smell from order to order, this variety may keep your animal interested but there will always be some fussy eaters who will be the exception! So we don’t make any guarantees.

Our packs are sent in a cardboard box so only shower proof and sometimes they can get ripped this is no detriment to the product inside, if you don’t think you will be in leave clear instructions for a safe dry place or neighbor when you order. A signature is not required instead a photo will be taken of the delivery and where it was left.

We send on limited next working day delivery with ParcelForce. You will get a tracking number making it possible to see the progress and on rare occasions manage any delays. Worst case scenario when unsuccessful attempts have been made your parcel may be dropped off at the local Post Office as a last attempt, a card will be left with collection instructions. If the delivery fails and the item is returned to us we will refund minus any extra costs that the return has incurred.